Customer Service and Logistics Representative
Are you ready to start assisting customers in a rapidly growing company?
Summary
Assist with the duties of the Customer Service and Logistics teams to ensure smooth and timely order processing, picking and associated inventory management, packing, invoicing, and shipping to ensure customer satisfaction.
Essential Duties & Responsibilities
- Take direction from the Customer Service Supervisor and generally be able to operate with little to no direction after training.
- Process customer orders with attention to detail to ensure that all requirements are met.
- Communicate with customers regarding shipping dates, confirmations of all customer orders and follow-up.
- Perform filling operations of liquid or powder products into various containers, ensuring accuracy and consistency, for finished inventory, customer orders and internal use.
- Produce product fill sheets, including general calculations/conversions and producing finished product labels.
- Identify and segregate products for customer fills.
- Ensure package orders meet proper temperature requirements and include all necessary documentation for international and domestic shipping.
- Ensure all work is properly recorded and signed off in lab notebooks, batch records, worksheets, or other appropriate documents.
- Generate documentation for international shipments as needed, including SLI, commercial invoices and any other export documentation.
- Complete inventory pulls and counts when needed.
- Answer customer phone calls with a friendly tone, answering customer questions and providing necessary information.
- Provide list pricing quotations to small customers.
- Assist in fielding inventory inquiries from Medix sites worldwide, Medix sales, and customers.
- Compare certificates of analysis to specifications to verify all criteria are met.
- Receive and place material in proper temperature-controlled areas.
- Ensure management is informed of deadlines and problems.
- Help with general tasks within the department, including lotting in materials and delivering them to the correct location.
- Maintain a clean and organized work area.
- Follows all safety protocols.
Education/Experience
Ideally, Certificate or Associate’s Degree (AS/AA) from a college or university; and up to 5 years related experience and/or training; or equivalent combination of education and experience.
- Site
- Medix Biochemica USA (ME)
- Locations
- Westbrook, ME, USA
- Remote status
- Hybrid
Westbrook, ME, USA
We Offer
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Big enough company to be industry-leading but small enough to have flexibility and the feeling of being part of a community
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An international and diverse working environment with colleagues passionate about making a difference in the IVD industry
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A welcoming culture where you can utilise your skills but also grow and develop them alongside our rapidly growing organization
Workplace & Culture
Our heritage provides us with a strong foundation. We are proud of our quality, are explorers at heart, and are all committed team players—it’s in our DNA. Our passion, diversity, and values form the foundation of our shared culture. We are passionate about innovation and delivering quality to our customers and people.
As part of our We Care value, we strive for a diverse culture of inclusion and belonging. We come from all around the world and have employees in many different countries. This means our team speaks many of different languages. Our employees also have diverse professional backgrounds and education. Some have been with us for only a few months while, others have been here for over 40 years. We also strive for a diverse culture where everyone can be their true selves at work - making a difference in the success of the company and the world around us.
About Medix Biochemica
A truly global company with a proudly Finnish background, we’ve dedicated decades to serving the IVD industry.
Customer Service and Logistics Representative
Are you ready to start assisting customers in a rapidly growing company?
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